Refund policy

Returns and refunds

Omnita is operated by DezignPop LLC. Contact us at orders@shadecove.co or +1 510-788-1954 before sending a return.

30-day return window

You may request a return within 30 days of delivery. Change-of-mind returns must be unused and include the original packaging and accessories. Please include your order number when contacting us.

Return shipping and fees

You pay return postage for change-of-mind returns. We do not charge a restocking fee. For a wrong, damaged, or defective item, contact us with your order number and a description of the issue. Omnita will arrange an appropriate resolution and cover the applicable shipping costs.

Return-processing address

Omnita / DezignPop LLC
475 Littlefield Ave
South San Francisco, CA 94080
United States

Omnita can receive and process returns at this address. Contact support before sending a return so we can provide the instructions for your order.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to post the refund. Contact us if you need help checking its status.

Exchanges

We do not offer a separate exchange program. You may request a return under this policy and place a new order for the item you want. This does not limit our resolution of wrong, damaged, or defective items.